Refund policy

REFUND POLICY
RETURNS & EXCHANGES
WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 12 days from the date of delivery to claim for the return or exchange if :

The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

You must notify us within 12 days of delivery by writing to info@nextonecollection.com or by WhatsApp us at 0325-9726491. At Next One Collection, we look at each dispute on a case-by-case basis and try to be fair to both parties.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 10-12 working days of receiving.
During busy sale events please allow up to 14 working days for your return to be processed.